Portsmouth Primary Care Alliance Ltd collects information about you to support your care. We take great care to ensure your information is kept securely, that it is up to date, it is accurate and used appropriately.

All the staff working for the Alliance are fully trained to understand their legal and professional obligations to protect your information and will only look at what they need in order to ensure your care is arranged in the best possible way  Your registered GP will be updated as a result of that consultation.

The clinician that assesses you will provide you with care and if necessary, refer you to other services and will have access to information about you and your health which has been provided to the service by your own GP practice with your consent.  

Information we hold about you
Portsmouth Primary Care Alliance will hold the following information about you but only whilst your referral is active, and up to a maximum of sixty days after your referral.

  • Your age, your NHS number, contact details and your next of kin

  • Details of your assessment, illness, treatment and any care provided or referrals made to other services.

  • Records that have been shared with us, with your permission, by your own GP practice, Community services or local authority.

  • Information from other health professionals that will help us to provide services to you.

When is your information shared?
We will share information about your assessment with the GP Practice that you are registered with and if necessary, any other service that we feel you need to be referred to for further care or support. If we feel that it is in your best interests to share your information with someone else eg. Social Care or a Voluntary Organisation that could support you, we will ask your permission to do so. Everyone who has access to your information is required by law to keep it confidential. We will not disclose your information to anyone else without your permission unless in exceptional circumstances or where we have a legal or moral obligation. We are also required by law to share certain information, such as information about infectious diseases that may put you or others at risk or where a Court of Law has decided we must.

Portsmouth Primary Care Alliance works closely with other organisations and may on occasion need to share your records with others to ensure you get access to the correct service. This could include the local acute Trust – Portsmouth Hospitals NHS Trust and other similar organisations eg. Southern Hampshire Primary Care Alliance. In these instances only the essential information will be used to arrange any necessary appointments – Name, DOB, NHS Number and contact telephone number.

You have the choice to share or not to share
You can ask for all or some of your information not to be shared with the Acute Visiting Service or Extended Access Service.   If you decide not to share any relevant information with us this will not affect your entitlement to care by your registered GP, however, it will mean that you cannot be  referred  to services provided by us as we would not have access to your medical records. If you have any concerns about how your information is shared or held, please contact the Portsmouth Primary Care Alliance or the Practice Manager at your own GP Practice.

How your records are stored

Portsmouth Primary Care Alliance will not hold your medical records for longer than necessary to enable your assessment to go ahead. To ensure the care provided is of the highest possible standard, clinical audit is undertaken which may mean your records are accessed up to sixty days following your assessment.

Access to your health Information

You have a right to access or view information the Portsmouth Primary Care Alliance holds about you and to have it amended or removed should it be inaccurate. You can make what is called a ‘Subject Access Request’ and we will:

  • Describe the information we hold about you
  • Tell you why we are holding that information
  • Tell you who it might be shared with
  • At your request, provide a copy of the information in an easy to read form.

If you would like to make a ‘Subject Access Request’ please contact the Portsmouth Primary Care Alliance Ltd on info.ppca@nhs.net

Can information be used for any other reason?
We are required to keep some data to evaluate the services and the benefits you as a patient receive by seeing a doctor from one of these services. The information we keep is namely, your NHS number, your age and your gender, the reason and outcome of the assessment.